I. Warranty Policy

 

⚠️ Note regarding replacement parts during the warranty period: If a part is replaced while the product is still within the free warranty period, the warranty period for that part does not restart; only the product's remaining warranty period applies.

 

II. Return and Exchange Policy (Within the First 7 Days)

 

1. Returns without giving a reason (7-day consideration period)

   • Conditions: The product must remain sealed / unopened.

   • Shipping fees: Fully covered by the seller.

   • Note: If the product has been unsealed/opened, it is not eligible for the free return policy.

2. Product defective due to the manufacturer (Within 7 days)

   • Resolution: Exchange for a 100% new unit.

   • Shipping fees: Two-way shipping fees are fully covered by the seller.

3. Product defective due to the manufacturer (Used for more than 7 days)

   • Resolution: Repair will be provided; if repair is not possible, the product will be exchanged for one of equivalent value.

 

III. Shipping Fee Regulations

 

• Defect caused by the product itself: The company covers two-way shipping fees.

• Damage caused by the user:

  • Damage caused by the user for the first time: The customer covers one-way shipping fees.

  • Damage caused by the user from the second time onward: The customer covers two-way shipping fees.

• Warranty expired: The customer covers two-way shipping fees.

 

IV. Service Process After Warranty Expiration

 

1. Inspection & Quotation: Products with expired warranties will be provided with chargeable inspection and repair services. The seller will provide the customer with a cost quotation in advance.

2. Approval of repair: The seller will proceed with the repair only after the customer agrees to the quotation.

3. Cancellation of repair: If the customer decides not to proceed with the repair, the seller will charge the inspection fee agreed upon in advance.