Applies to the e-commerce platform https://xmart.pet – Effective from 27/10/2026
Platform operator: VISION TECH VIETNAM COMPANY LIMITED
Business Registration Number / Tax Code: 0319676191
Head Office: 5th Floor, 65 Nguyen Minh Hoang, Bay Hien Ward, Ho Chi Minh City, Vietnam
Ho Chi Minh City Hotline: 0903 898 478
Hanoi Office: LK 23-TT1, 96-96B Nguyen Huy Tuong Residential Area, Thanh Xuan Trung Ward, Thanh Xuan District, Hanoi – Hotline: 0704 471 438
Email: support@xmart.pet – Website: https://xmart.pet
Xmart offers the following payment methods for orders placed at https://xmart.pet.
1. Payment methods
1.1. Cash on delivery (COD)
Customers pay in cash [or by bank transfer/QR code] to the delivery staff upon receipt of the goods. Customers may inspect the package and products before payment (in accordance with the Delivery, Returns and Refunds Policy). Applies to orders valued up to [maximum amount, e.g. VND 20,000,000]; higher-value orders may require a deposit of [percentage].
1.2. Bank transfer
Customers should transfer money to Xmart's sole official account:
- Account holder: VISION TECH VIETNAM COMPANY LIMITED
- Account number: [account number] – Bank: [bank name, branch]
- Transfer description: Order number + Phone number used to place the order
Xmart does not require customers to transfer money to a personal account or any account other than the one stated above. Customers are advised to be wary of calls or messages impersonating Xmart and requesting bank transfers.
1.3. Online payment via payment gateway
[Example: Domestic ATM cards, international Visa/Mastercard/JCB cards, MoMo/ZaloPay e-wallets, VNPAY-QR through the payment gateway … – enter the exact name of the contracted payment service provider]. Transactions are processed through the system of a payment service provider licensed by the State Bank of Vietnam; Xmart does not store customers' card information.
2. Payment and order confirmation
- COD orders: The order is confirmed when Xmart contacts the customer (by phone/text/email) to verify the information;
- Bank transfer/online payment orders: the order is confirmed once Xmart receives the full payment; the customer will receive a confirmation email with the order number;
- Bank transfer orders that remain unpaid [24/48] hours after being placed will be automatically canceled, and Xmart will notify the customer.
3. Failed Transactions, Duplicate Payments, and Refunds
- A transaction is charged but the order is not recorded as successful: Xmart will reconcile with the bank/payment gateway and issue a refund or confirm the order within [03] business days of being notified by the customer;
- Duplicate or excess payments: Xmart will refund the difference within [03 – 07] business days;
- Refunds for canceled orders/returns: refunds are processed in accordance with the Shipping, Returns, and Refunds Policy; funds are returned using the original payment method or to a bank account in the customer's name. The time for funds to reach the account also depends on the procedures of the bank/card issuer ([usually 05 – 15] business days for international cards).
4. Payment Information Security
- All transactions on the website are encrypted using the HTTPS/SSL protocol;
- Card information is processed by the payment gateway in accordance with PCI DSS security standards; Xmart does not collect or store card numbers, expiration dates, CVV/CVC codes, or OTPs;
- Xmart employees will never ask customers for their OTP or bank password.
5. Liability in Cases of Fraud
If a suspected fraudulent transaction is detected, Xmart may suspend order processing to verify it and coordinate with payment service providers and the relevant authorities. Xmart is liable for damages arising from faults in Xmart's systems in accordance with the law.
Implementation Provisions
This policy takes effect on [28/10/2026] and is published at https://xmart.pet. Xmart may amend or supplement the policy to comply with legal requirements and actual operations; amended content will be published on the website before it takes effect and will not apply retroactively to orders confirmed before the changes.
If you have any questions about this policy, please contact us: Hotline 0903 898 478 (Ho Chi Minh City) / 0704 471 438 (Hanoi) – Email: support@xmart.pet.