Applies to the e-commerce platform https://xmart.pet – Effective from 27/10/2026
Platform operator: VISION TECH VIETNAM COMPANY LIMITED
Business Registration Number / Tax Identification Number: 0319676191
Head Office: 5th Floor, 65 Nguyen Minh Hoang, Bay Hien Ward, Ho Chi Minh City, Vietnam
Ho Chi Minh City Hotline: 0903 898 478
Hanoi Office: LK 23-TT1, 96-96B Nguyen Huy Tuong Residential Area, [Ward – update the ward name according to the new administrative boundaries], Hanoi – Hotline: 0704 471 438
Email: support@xmart.pet – Website: https://xmart.pet
This policy helps customers clearly determine the total amount payable before confirming an order on the website https://xmart.pet.
1. Pricing principles
- Product prices are listed in Vietnamese dong (VND) on the product details page, shopping cart, and checkout page;
- The listed price includes value-added tax (VAT);
- The listed price does not include shipping fees, unless the product or promotion explicitly states "Free shipping". Shipping fees are displayed at checkout before the customer confirms the order;
- Each product has a price for each variant (capacity, color, WiFi version/button version, etc.). The price of the selected variant is displayed as soon as the customer selects it;
- Xmart does not charge any hidden fees beyond those displayed on the checkout page.
2. Breakdown of the total payment amount
| Item | How it is determined |
|---|---|
| Product price | Based on the listed price at the time of ordering |
| Discount / promotional code | Deducted directly when a valid code is entered (for example: code XMART10 gives 10% off the first order – subject to each program's terms) |
| Shipping fee | Based on the region, parcel weight and dimensions, and shipping carrier – displayed at checkout |
| Other surcharges (if any) | Not applicable |
| Total payment | Displayed clearly before customers click "Complete Order" |
3. Promotional Programs
- Promotional prices are displayed alongside the original price, promotion period, and terms (if any);
- Discount codes have specific validity periods and terms of use; they cannot be exchanged for cash; only [01] code may be used per order unless the promotion terms state otherwise;
- Xmart runs promotional programs in compliance with commercial promotion laws and regulations (including notification/registration with the competent authorities when required by law) and applicable maximum discount limits.
4. Price Changes
Product prices may change due to the manufacturer's policies, import exchange rates, or business promotions. Price changes apply only to orders placed after the change; orders confirmed by Xmart retain the price in effect when they were placed.
5. Handling Pricing Errors
If the displayed price is clearly incorrect due to a technical or data entry error (for example, a price that is unusually low compared with the market price), Xmart will contact the customer before delivery to explain and ask them to choose whether to: (i) proceed with the purchase at the correct price, or (ii) cancel the order. If the customer has already paid, Xmart will refund 100% of the amount paid in accordance with the Payment and Refund Policy.
6. Invoices
Xmart issues electronic invoices for all orders as required by law. Customers who need an invoice issued to a business should provide the business name, tax identification number, address, and invoice email address when placing the order or within [24 hours] of placing it.
Implementation
This policy takes effect on October 27, 2026 and is published at https://xmart.pet. Xmart may amend or supplement this policy to comply with legal requirements and actual business operations; any amendments will be posted on the website before taking effect and will not apply retroactively to orders confirmed before the changes.
For any questions about this policy, please contact us: Hotline 0903 898 478 (Ho Chi Minh City) / 0704 471 438 (Hanoi) – Email: support@xmart.pet.